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treesguido
treesguido
Participant
September 19, 2014
Answered

I have installed Creative cloud but I can't open it. Why?

  • September 19, 2014
  • 2 replies
  • 697 views

When I click on the Creative icon on the desktop, creative cloud will not open.

This topic has been closed for replies.
Correct answer Sheena Kaul

Hi,

Please try the steps below:

Regards,

Sheena

2 replies

Sheena Kaul
Sheena Kaul
Legend
March 21, 2016

Moving to Creative Cloud Download & Install‌

Hi,

Is there some error message/code that you get?

If possible, please post a screenshot.

Are you on a Win or MAC?

Regards,

Sheena

M
M.A.Nels
Participating Frequently
March 22, 2016

Hi, Sheena,

Operating PC Windows 7 Home Premium. I get nothing. No window opening. Nothing. It worked two days ago. I was using it fine and then it just stopped opening when I click on the icon.

It's just frustrating when I can't use my subscribed product for a day and a half.

M...

Sheena Kaul
Sheena KaulCorrect answer
Legend
March 22, 2016

Hi,

Please try the steps below:

Regards,

Sheena

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
September 19, 2014

Windows or Mac and EXACT operating system version needed

or

A chat session where an agent may remotely look inside your computer may help

Creative Cloud chat support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html

M
M.A.Nels
Participating Frequently
March 21, 2016

What?

Adobe's answer to this problem is not a real answer. The proper answer would be "I 'm sorry you have this problem. It will be fixed and you never have to be an adobe tech again."

I don't want a chat - who has time for a chat session to make a well-known product WORK? People have business to attend to.

Loudly,

M.A. NElson

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