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Participant
February 7, 2015
Question

I have installed Creative Cloud Desktop but it fails to load. The icon shows up in the bar at the top right but then it just disappears. I am running Yosemite on a MacBook Pro.

  • February 7, 2015
  • 2 replies
  • 530 views

I downloaded and installed Creative Cloud Installer and installed the Creative Cloud desktop on my MacBook Pro running Yosemite. The Creative Cloud desktop tries to install when the system starts and the icon actually shows in the top bar briefly and then disappears shortly after it shows up so it is obviously failing to load. I have tried multiple times to no avail.

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2 replies

Jeffrey_A_Wright
Legend
March 5, 2015

Vanb38462666 or Daniel do either of you have a Library/Input Managers folder?  If so what do you have inside that folder?

Participant
March 6, 2015

do you mean in my system library? or where can I find it?

Am 05.03.2015 um 23:55 schrieb Jeff A Wright <forums_noreply@adobe.com>:

I have installed Creative Cloud Desktop but it fails to load. The icon shows up in the bar at the top right but then it just disappears. I am running Yosemite on a MacBook Pro.

created by Jeff A Wright <https://forums.adobe.com/people/JeffAWright> in Downloading, Installing, Setting Up - View the full discussion <https://forums.adobe.com/message/7257828#7257828>

Vanb38462666 or Daniel do either of you have a Library/Input Managers folder? If so what do you have inside that folder?

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Jeffrey_A_Wright
Legend
March 6, 2015

Daniel I am referring to the Root Library/Input Manager folder.  There have been reports of some installed add-ons causing the behavior you both are reporting.  You can find more details at  Re: Yosemite Creative Cloud crash.

Participant
March 5, 2015

hello,

I have exactly the same problem. could you fix it?

thanks! daniel