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charlottem88490055
Participant
May 11, 2015
Answered

I have just purchased the photoshop app for a student, but when I go to open it in my app it says I need to buy it, when you have already just taken my payment for it. Please help me!

  • May 11, 2015
  • 2 replies
  • 163 views

I have just purchased the photoshop app for a student, but when i go to open it in my app it says that i need to buy it, when adobe have already taken my payment for it. Pleas help me!

This topic has been closed for replies.
Correct answer Sheena Kaul

Hi Charlotte,

Please refer to the help document below:

Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM

Regards,

Sheena

2 replies

Sheena Kaul
Sheena KaulCorrect answer
Legend
May 11, 2015

Hi Charlotte,

Please refer to the help document below:

Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM

Regards,

Sheena

Ned Murphy
Legend
May 11, 2015

Try signing out of the CC desktop app and then sign back in.