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Cues2
Participant
August 5, 2014
Question

I have just taken delivery of my LR5 disc. I had already downloaded the trial version. I just tried entering the serial number from my hard copy to authorise my downloaded trial version and it did not recognise the serial number. So, I loaded the har

  • August 5, 2014
  • 2 replies
  • 194 views

Question: I have just taken delivery of my LR5 disc. I had already downloaded the trial version. I just tried entering the serial number from my hard copy to authorise my downloaded trial version and it did not recognise the serial number. So, I loaded the hard copy, and the instructions said that it would just overwrite the downloaded version. And again it will not recognise my serial number! I am not wanting to uninstall the trial version as I have already got quite a lot of personal preferences entered etc. Help please. I am on a macbook pro with latest OS

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    2 replies

    Cues2
    Cues2Author
    Participant
    August 5, 2014

    Ned,

    Thank you for the link, I have downloaded V5.6 and registered and all seems good. Thank you

    Ned Murphy
    Legend
    August 5, 2014

    You're welcome

    Ned Murphy
    Legend
    August 5, 2014

    Maybe you are using the wrong serial number.  To locate the serial number:
    ----------------------------

    http://helpx.adobe.com/x-productkb/global/find-serial-number.html


    Cues2
    Cues2Author
    Participant
    August 5, 2014

    Thanks for your prompt response, but, the number I have used is what is on the side of the box that the disc came in and it clearly says Serial Number. I can only assume that this is the right number.

    Ned Murphy
    Legend
    August 5, 2014

    Serial number and activation chat support (non-CC)

    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )