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louf61584983
Participant
August 1, 2015
解決済み

I have moved most of the CC apps to the trash and now cannot uninstall CC from my MacBook Air

  • August 1, 2015
  • 返信数 1.
  • 3857 ビュー

I have done it! I have done the very think I was not meant to do: I tried to uninstall CC by putting the apps in the trash. I have permanently deleted them, and now I cannot uninstall what's left, nor can I re-install CC cloud to start the uninstaller properly.

Please help!

I am running a Mac Os 10.10.4 (latest Yosemite) on a  MacBook Air.

Thanks,

Lou

このトピックへの返信は締め切られました。
解決に役立った回答 Govardhan.V

If you are trying to remove all Adobe apps. you may perform complete removal of Adobe folders and files.

Note:

1) If you had installed any Adobe apps , make sure you have serial number with you , before following below mentioned procedure .

2) Take Backup of files which is necessary .

3) Run Adobe Cleaner tool again and select Clean all Option .

Follow below steps.


Step1)

Open Applications folder and trash all Adobe apps , you may exclude Flash Player.

Step 2)


Navigate to Applications > Utilities .

Open Utilities folder and trash below mentioned folders.

  • Adobe Utilities.
  • Adobe Installers
  • Adobe Application Manager .
  • Adobe Creative Cloud .

Step 3)

1) Right click on Finder icon and  select "Go-To Folder " option.
2) You will get a text box, type-in below command and then hit 'Return' key.( " Do not miss ~ symbol " )

~/library

It will open User Library folder.

3)Then open Application Support folder and trash Adobe folder.

Step 4)

1) Right click on Finder icon and  select "Go-To Folder " option.
2) You will get a text box, type-in below command and then hit 'Return' key.

/library

It will open System Library folder.

3)Then open Application Support folder and trash Adobe folder.

Then reinstall Adobe app as per your requirement.

Let me know if you face any issue,

返信数 1

Govardhan.V
Participating Frequently
August 1, 2015

Run Adobe Cleaner tool once and check .

http://download.macromedia.com/SupportTools/Cleaner/mac/AdobeCreativeCloudCleanerTool.dmg

Still same??

We need to perform clean removal.

louf61584983
louf61584983作成者
Participant
August 1, 2015

Thank you for that! I have run the cleaner tool, but there are still files and apps from CC

Govardhan.V
Govardhan.V解決!
Participating Frequently
August 1, 2015

If you are trying to remove all Adobe apps. you may perform complete removal of Adobe folders and files.

Note:

1) If you had installed any Adobe apps , make sure you have serial number with you , before following below mentioned procedure .

2) Take Backup of files which is necessary .

3) Run Adobe Cleaner tool again and select Clean all Option .

Follow below steps.


Step1)

Open Applications folder and trash all Adobe apps , you may exclude Flash Player.

Step 2)


Navigate to Applications > Utilities .

Open Utilities folder and trash below mentioned folders.

  • Adobe Utilities.
  • Adobe Installers
  • Adobe Application Manager .
  • Adobe Creative Cloud .

Step 3)

1) Right click on Finder icon and  select "Go-To Folder " option.
2) You will get a text box, type-in below command and then hit 'Return' key.( " Do not miss ~ symbol " )

~/library

It will open User Library folder.

3)Then open Application Support folder and trash Adobe folder.

Step 4)

1) Right click on Finder icon and  select "Go-To Folder " option.
2) You will get a text box, type-in below command and then hit 'Return' key.

/library

It will open System Library folder.

3)Then open Application Support folder and trash Adobe folder.

Then reinstall Adobe app as per your requirement.

Let me know if you face any issue,