I have no option to deactivate users to install on another computer

Forum|Forum|5 years ago
February 2, 2021
1 reply
473 views

He leído en la Ayuda que si no puedo desactivar el equipo, me pondré en contacto con Adobe. Me es totalmente imposible ponerme en contacto con Adobe. Necesito ayuda con esto por favor Gracias.

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kglad

Community Expert

check your account (plans > manage plans > check bottom of page) to manage your computer sign ins, https://account.adobe.com

R

rueditoAuthor

Participant

Hello and thank you for your reply. I have and there my registered Adobe 9 pro product appears. The problem is that it does not allow me to use it because it asks me to previously deactivate 2 other accounts that are already on computers that do not have access to them. What I need is to deactivate at least one of the licenses in order to continue using it on my computer.

kglad

Community Expert

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

ask for an acrobat 9 pro activation count reset. ask for nothing else related to the unsupported acrobat 9 or you will not be helped.

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