I have not been able to keep a connection with adobe to get support and we are experiencing a list of issues with the creative cloud and the applications. I need someone assigned to troubleshoot these issues and we are supposed to have premium suppo

Question

Creative cloud app does nothing but spin and never gets to the login prompt.

Creative cloud displays a message that there is no internet connection.

Creative cloud displays a message that there is no internet connection and also displays a message to work offline.

A product displays the splash screen but never opens the application so it can be used.

Although the creative cloud is logged in the applications are still displaying trial messages.

The products have expired because the trial messages displayed for 30+ days.

Cloud products do not update due to getting retry messages during the install or update.

Jeffrey_A_Wright · Accepted Answer

DebraPinson you may be facing multiple difficulties. I would recommend first resolving the connection/sign error by completing the steps listed in Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html. Please feel free to update this discussion if you have any questions on the steps listed within the referenced document.

John T Smith · Answer

This is an open forum with a mix of program users and Adobe staff, not Adobe support... you need Adobe support

Adobe contact information - http://helpx.adobe.com/contact.html may help

-Select your product and what you need help with

-Click on the blue box "Still need help? Contact us"

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