I have now received a new error message

I am trying to download Photoshop CC and receive error code A12E5

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Correct answer iAnkitkhurana

Hi Mr. Clark,

Welcome to the Community!

1) Reboot the computer.

2) If error still persist, Rename the OOBE folder to OOBE.OLD from

Mac: MAC HD/Library/Application Support/Adobe

Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE (Rename it to OOBE_OLD)

C:\Program Files (x86)\Common Files\Adobe\OOBE

Launch Creative cloud app and then try downloading Photoshop from there.

If you still faces a problem then Download Creative cloud via https://creative.adobe.com/products/creative-cloud and launch it.

Thanks!

Ankit

iAnkitkhuranaCorrect answer

Adobe Employee