I have paid for download but it won't let me have it....

I have just paid to upgrade from PS Elements 11 to 15 and it won't let me download the software.... Not happy.

Please rectify.

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Correct answer Nancy OShea

Did you purchase it from Adobe?

Did you log-in to your Adobe account to confirm it? See links below.

The product gets activated once you launch it for the first time after entering the serial number.

Participant

it will happily let me have the trial version.... I better not get billed twice.

Correct answer

Community Expert

Did you purchase it from Adobe?

Did you log-in to your Adobe account to confirm it? See links below.

The product gets activated once you launch it for the first time after entering the serial number.

Nancy O'Shea— Product User & Community Expert

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