Skip to main content
hishamh5772930
Participant
September 26, 2022
Question

I have problem, I cant update the in all program

  • September 26, 2022
  • 3 replies
  • 95 views

I have problem, I cant update the in all program

This topic has been closed for replies.

3 replies

kglad
Community Expert
Community Expert
September 26, 2022

did you previously use a team or enterprise subscription?

 

if so, you may need to remove those credentials, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

but before doing that try resetting your cc app:

 

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

Shivangi_Gupta
Community Manager
Community Manager
September 26, 2022

Hi there,

Thanks for writing in. We checked your account details and found that you have an individual subscription to All Creative Cloud applications. Are you logged in to a user account with admin rights? 

Please follow the steps mentioned in this article: https://helpx.adobe.com/creative-cloud/kb/download-update-errors.html

Let us know if it helps.

Legend
September 26, 2022

You need to contact your administrator indeed (company or school IT).