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Answered

I have problem with my PS account. It's payed but it doesn't work. It's written that my trial time is over. What should I do ? I bought my license at June and my account worked maybe 3 days. HELP

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I can't open my Photoshop. It doesn't working

Creative Cloud

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John T SmithCorrect answer

Community Expert

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html

-and troubleshooting FAQ https://forums.adobe.com/thread/1962238

-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

or

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
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This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
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-click for more information about scammers https://tinyurl.com/10791730

ה

הרב מאיר33643205ga5i

Participant

איך פותחים את פוטושופ אחרי שהורדתי אני לא מצליח לפתוח אני לוחץ על הפוטושופ המורד וזה פותח לי איזה חלון של פוטושופ ואז הוא אוצר לי ללחוץ להמשיך אני לוחץ וזה לא מעביר אותי לתוכנה מה עושים???

זה פותח לי מלא חלונות בגוגל שכותב שם אתה מחובר

וזהו מה עושים????????

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kglad

Community Expert

install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.

if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

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Geertje328526322pqi

Participant

What can i do

It doesnt work, the Photoshop

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kglad

Community Expert

@Geertje328526322pqi

what do you see when you open photoshop (ps)?

what os/version do you have?

what ps version do you have?

did you install ps using the cc desktop app?

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Geertje328526322pqi

Participant

I can't open Photoshop .

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John T Smith

Community Expert

>I can't open Photoshop

When you ask a question you always need to provide some basic information
-Forum quick start https://community.adobe.com/t5/Community-Help/ASK-Forum-Success-Guide-Efficiently-using-the-forums/td-p/4791542
-https://community.adobe.com/t5/Get-Started/Questions-you-need-to-answer-to-receive-better-help/td-p/6199470
-https://community.adobe.com/t5/get-started/how-to-post-and-get-your-issue-resolved-or-what-do-you-need-to-know-to-solve-my-issue/td-p/11178657?page=1

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kglad

Community Expert

use the above revert-to-trial links. only if that fails should you proceed:

https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

below are solutions some users reported:

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

if that fails, change the install location

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Jeffrey_A_Wright

Legend

Annaka, sorry you are unable to access your paid Photography plan. Please see https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html for several solutions to allow you to use the membership. You can skip the first step, as I confirmed you have an active membership under the account you used to post to this public discussion forum.

Please update this message thread if you have any questions.

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John T Smith

Correct answer

Community Expert

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html

-and troubleshooting FAQ https://forums.adobe.com/thread/1962238

-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

or

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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