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Participant
August 9, 2019
Answered

I have problems with payment for the subscription.

  • August 9, 2019
  • 2 replies
  • 1222 views

Hello. I recently updated my subscription plan. I have 2 cards. I use one card to pay for everything, and the second to pay online. When I paid for my subscription last month, I used the first card. My salary went to second. I also received a message from Adobe that I did not pay for the subscription. I have changed my payment method. But in the message was written that the payment will be made in 24 hours. But 24 hours have passed. How long time do I need to pay? I think that I made something wrong. I use subscription just month it was awesome I really like it. I want to pay. Please help me!

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Correct answer Abambo

Hi adilhans15714940 ,

I suggest to Contact Customer Care so that Adobe can check your payment status. You could also check on your credit card account if the payment went through.

If you are still in difficulties after contacting customer care, feel free to update this.

2 replies

Nancy OShea
Community Expert
Community Expert
August 9, 2019

Log-in to URL below to verify account status and payment details.

Adobe Account

Nancy O'Shea— Product User & Community Expert
Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
August 9, 2019

Hi adilhans15714940 ,

I suggest to Contact Customer Care so that Adobe can check your payment status. You could also check on your credit card account if the payment went through.

If you are still in difficulties after contacting customer care, feel free to update this.

ABAMBO | Hard- and Software Engineer | Photographer