I have purchased Photoshop and it went through the download process. I cannot use the software, however. I keep getting a "Trial Expired" message & it will not launch from my desktop.

Forum|Forum|11 years ago
April 13, 2015
1 reply
120 views

I purchased Photoshop CC and downloaded it. I keep getting a message that my trial has expired and cannot use the software. Have I missed a step, or is something not working properly?

Creative Cloud

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Correct answer Sheena Kaul

Hi,

Please refer to the help document below:

Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM

Regards,

Sheena

Sheena KaulCorrect answer

Legend

Hi,

Please refer to the help document below:

Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM

Regards,

Sheena

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