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Participant
September 29, 2016
Question

I HAVE SERIAL NUMBER AND REDEMPTION CODE NEITHER WORK

  • September 29, 2016
  • 1 reply
  • 191 views

I HAVE SERIAL NUMBER AND REDEMPTION CODE NEITHER WORK.

and at times when asked to enter the serial number the enter won't allow me to enter ANY digits.

This is really frustrating

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    1 reply

    kglad
    Community Expert
    Community Expert
    September 29, 2016

    you only need a valid serial number and the matching installation file(s).

    attach a screenshot that shows the serial number prompt where you are unable to enter digits.