Skip to main content
tgough88
tgough88
Inspiring
August 20, 2012
Answered

I have submitted my proof of eligibility where is my serial number?

  • August 20, 2012
  • 4 replies
  • 4496 views

After we recieve confirmation of your eligibilty, you will receive an email from us within two business days with your serial number. If you need help, or haven't received your serial number, visit the eligibility verification service or contact us.

If you subscribed to Creative Cloud, you should be able to access your membership as soon as your purchase is confirmed using your associated Adobe ID.

    This topic has been closed for replies.
    Correct answer Sunil_Bhaskaran

    For more details, see Adobe's Education FAQ.

    4 replies

    R
    renaedehn
    Participant
    April 1, 2020

    I have submitted eligibility docs and still haven't received confirmation. I have checked emails but haven't received anything from Adobe. Since uni is going online, I purchased Adobe Photoshop for classes and I'm still waiting to get access to the software.

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    April 1, 2020

    I have read that it will take as much as 24 hours for a purchase to show in your Adobe account after purchase
    Does your Cloud subscription properly show on your account page?
    https://account.adobe.com/ for your subscriptions on your Adobe page
    If you have more than one email, are you sure you are using the correct Adobe ID?
    .
    If yes
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
    -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
    -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
    .
    If no
    This is a public forum, not Adobe support... you need Adobe staff to help
    https://helpx.adobe.com/contact/support.html
    -click the chat icon at the bottom right of the page to open a chat session
    -the chat icon looks like '3 dots inside a circle' at the lower right
    -type AGENT into the chat window to connect directly to a person rather than the AI

    Grattan2
    Grattan2
    Participant
    January 8, 2015

    I have the same problem.  Did you ever get a reply?  Adobe "help" would have to be the worst system I have ever encountered

    lindac83692127
    lindac83692127
    Participant
    June 1, 2016

    Was on the phone for 4 hours today trying to get help with LRoom 6.  Still not installed.  Adobe online sucks!!

    A
    Allan_Tang
    Inspiring
    November 6, 2013

    Hi

    I just received CS6 with educational license, bought as a bundle, together with my new Macbook, but the product code does not work when I try to register at https://www.identit-e.com/default/index/adobe??


    Kind Regards

    Allan Tang

    Sunil_Bhaskaran
    Sunil_BhaskaranCorrect answer
    Inspiring
    November 15, 2012

    For more details, see Adobe's Education FAQ.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices