Participant

Question

I have the Creative Cloud plan All applications 100 GB and it won't let me download premiere pro

6 replies
842 views
Translate

I just got the Creative Cloud plan All applications 100 GB and when I download the CREATIVE CLOUD it doesn't let me download the premiere and I get to buy it and when I want to buy it with the same plan that I have it doesn't let me

This topic is closed to new replies. Start a new post to keep the conversation going.

BestAliEver

Participant

I have the same problem.

Translate

kglad

Community Expert

@BestAliEver

if same problem (ie , subscription shows app trials) > same response

Translate

C

cookie-cookie

Participant

have the same problem

Translate

kglad

Community Expert

does your computer meet specs. https://helpx.adobe.com/creative-cloud/system-requirements.html

Translate

C

cookie-cookie

Participant

It's not about the specs. Creative Cloud only has the BUY option and not INSTALL.

Translate

kglad

Community Expert

@cookie-cookie

if you have an active subscription that includes the problematic app (double-check there's no account problem, https://account.adobe.com) and see buy:

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

below are solutions some users reported:

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

if that fails, change the install location

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.