Inspiring

Answered

I have the plan with All the apps but majority of them don't show up in Creative Cloud Desktop.

Forum|Forum|3 years ago
January 1, 2023
6 replies
1916 views

I bought the plan but I can only see some of the apps and most of them don't show,I have tried everything including contacting the agents yet the issue still hasn't been resolved. I have tried logging in to my account from my old mac and when I do, I can see all the apps (Though I can't install any since the sytems is really old) but I can't see the apps from my main (Windows 11) PC. I also can't install the apps from the website because when I click install, it launches the Creative Cloud Desktop app but nothing happens.

Image for reference to how my apps look.

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Correct answer Alienoir

Okay for anyone else having this problem I have solved it. The cleaner or the uninstaller doesn't finish the job so I manually went and looked for the adobe files and deleted all of them, only then when I Installed it again the apps were now visible!

A

AlienoirAuthorCorrect answer

Inspiring

Okay for anyone else having this problem I have solved it. The cleaner or the uninstaller doesn't finish the job so I manually went and looked for the adobe files and deleted all of them, only then when I Installed it again the apps were now visible!

kglad

Community Expert

thanks for the update.

Jeffrey_A_Wright

Community Manager

Alienoir, in addition to the helpful advice you have received in this public forum discussion, please do not hesitate to use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to update your active support case ADB-27470222-K4T9 regarding this behavior.

The case will automatically close soon if we do not receive a response.

T

Test Screen Name

Legend

You haven't told us your Windows 11 system configuration. Please let us know about processor and RAM. Also, a long shot: is the computer in Windows-S mode?

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AlienoirAuthor

Inspiring

It's Windows 11 22H2, Processor AMD Ryzen 5 3600X and 16 GB of Ram and no it is not on Windows-s mode

Nancy OShea

Community Expert

Log-in to your Adobe Account to confirm your plan is for Creative Cloud All Apps plan.

https://account.adobe.com/plans

Also ensure that your computer meets or exceeds the min-system requirements. If it doesn't, you cannot access apps from Creative Cloud Desktop.

Most Creative Cloud apps work on:

Windows 11 (64-bit), Windows 10 versions 22H2, 21H2, 21H1;
MacOS 13 (Ventura), 12 (Monterey), macOS 11 (Big Sur).

- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

Hope that helps.

Nancy O'Shea— Product User & Community Expert

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AlienoirAuthor

Inspiring

Still does not work after checking everything.

Peru Bob

Community Expert

Does your computer meet the minimum requirements for the other apps?

https://helpx.adobe.com/creative-cloud/system-requirements.html

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AlienoirAuthor

Inspiring

They do

kglad

Community Expert

uninstall every cc app per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using*

*
use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.