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A
Anonymous
April 6, 2016
Question

I have tried to download Adobe Acrobat XI Standard. After I hit "run" and then install it freezes at the downloading phase. Why would it do that and how can I fix it?

  • April 6, 2016
  • 2 replies
  • 303 views

I have tried to download Adobe Acrobat XI Standard. After I hit "run" and then install it freezes at the downloading phase.  Why would it do that and how can I fix it?

    This topic has been closed for replies.

    2 replies

    A
    Anonymous
    April 6, 2016

    Is there anything else I can do?

    Ned Murphy
    Ned Murphy
    Legend
    April 6, 2016

    Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it continues to fail try using a different browser.

    A
    Anonymous
    April 6, 2016

    Thank you.  I just tried all that but the result is the same: once it gets to the download part the bar does not fill up.  The folder appears on my desktop but it does not complete the process.  Am I missing something?  Should I be prompted to give the product information (serial number) earlier or something?

    A
    Anonymous
    April 6, 2016

    I have yet to be asked to give that information.

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