Skip to main content
heatherw68659130
heatherw68659130
Participant
July 13, 2015
Question

I have tried to download the elements 13 after paying £66.52.

  • July 13, 2015
  • 1 reply
  • 211 views

Initial it downloaded but did not recognise the serial number.

I then took this off my laptop so i could redownload. Now it is coming up with an error message? please help

    This topic has been closed for replies.

    1 reply

    VarunS-NrjXZ4
    VarunS-NrjXZ4
    Participating Frequently
    July 13, 2015

    Hi

    Could you please confirm the Operating system and exact error message so that we can help you further 

    Thanks

    Varun

    heatherw68659130
    heatherw68659130Author
    Participant
    July 13, 2015

    Hi Varun, I've just spoken to my IT people and it looks like i may have tried to download the 32-bit rather than the 64-bit. So i am in the process of trying this now. If i have further problems i will come back to you however. Many thanks.

    VarunS-NrjXZ4
    VarunS-NrjXZ4
    Participating Frequently
    July 13, 2015

    Hi heatherw68659130

    Welcome and feel free to contact us if you face any concern.

    Regards

    Varun

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices