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Participant
September 10, 2021
Question

I have two computers that I'm trying to active CS6 on and I am now Temporarily locked out.

  • September 10, 2021
  • 1 reply
  • 115 views

I have two computers that I'm trying to active CS6 on and I am now Temporarily locked out. I was told to post here to get this resolved.

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1 reply

John T Smith
Community Expert
Community Expert
September 10, 2021

CS6 is no longer supported by Adobe, and this is a public forum... other users here can't provide any direct help... the only help I can offer is...

 

When you can't deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience

 

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730