Skip to main content
Participant
January 8, 2016
Answered

I have two products installed and neither works, they start and the shut down.

  • January 8, 2016
  • 1 reply
  • 186 views

I have both the editing programs Adobe Creative Cloud and the other is the Adobe Photoshop Elements 14 (Mac,English)  both do the same thing.  Installation is normal, opening the program starts ok but then they shut down.  I ran the OS in Safe Mode, and got a error message when I started either program, I don't remember the exact wording, but it said there is a problem with graphics compatibility.  I'm running a Mac Mini, new, for the screens I have two RGB cabled screen converted to the Thunderbolt ports.  I believe this is the problem but this is the only program that has this problem, every other program including graphic editors work ok.


[Personal e-mail removed: Email signatures and personal information –mod]

This topic has been closed for replies.
Correct answer John T Smith

1st, Read http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html

2nd, Dual video problems - Do you have dual graphics adapters?

-Mac troublshooting steps https://forums.adobe.com/thread/1622987

-Mac Utility for dual adapters http://forums.adobe.com/thread/1017891?tstart=0

1 reply

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
January 8, 2016

1st, Read http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html

2nd, Dual video problems - Do you have dual graphics adapters?

-Mac troublshooting steps https://forums.adobe.com/thread/1622987

-Mac Utility for dual adapters http://forums.adobe.com/thread/1017891?tstart=0