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rualegre
Participant
July 5, 2015
Question

I have updated my payment method to renovate my subscription...

  • July 5, 2015
  • 1 reply
  • 150 views

I did it yesterday and I am still waiting for the programmes to run!

This topic has been closed for replies.

1 reply

kglad
Community Expert
Community Expert
July 5, 2015

confirm that your account is current (and that the adobe id used in the next step is the correct one) by logging in here and checking your subscription status, https://www.adobe.com/account.html

then, if it is current, sign out and then back in to your cc desktop application using the same adobe id used with the above link:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

because it's the weekend at adobe, it may take a business day to process your payment.