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Teri4444
Participant
March 17, 2013
Answered

I installed CS6. Photoshop and Indesign open then lock

  • March 17, 2013
  • 3 replies
  • 937 views

Hi,

I can start Dreamwever, Acrobat and Illsutrator. Photoshop, Indesign and Brdige open then lock up right away. Error messags ays something about security and 'locked'. What do I do?

    This topic has been closed for replies.
    Correct answer kglad

    did you follow the photoshop directions to unlock?  if yes, and that failed, right click and click "run as administrator".

    3 replies

    T
    Teri4444Author
    Participant
    March 17, 2013

    PC Win7

    Eset Nod32 ani-virus

    I couldn't get a high enough resolution screen shot so I typed the messages below.

    I have CS5 and CS3 on my pc. CS3 is my personal purchase. CS5 is second license usage from work off site. I telecommute sometimes so have the two available CS5 licenses on two computers.

    I loaded CS6 with no error messages.

    Programs that work:  Illustrator, Flash, Dreamweaver

    Programs that don’t work: Photoshop, Indesign, Bridge

    PHOTOHSOP ERROR MESSAGE:

    Could not open a scratch file because the file is locked, you do not have necessary access permission, or another program is using the file. Use the ‘Properties” command in the windows Explorer to unlock the file.

    Could not initialize Photoshop because the file is locked, you do not have necessary access permissions, or another program is using the file. Use the ‘Properties’ command in the Windows Explorer to unlock the file.

    INDESIGN ERROR MESSAGE

    Upon starting the program, it gets this message as soon as the main window loads:

    A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

    BRDIGE

    A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    March 17, 2013

    did you follow the photoshop directions to unlock?  if yes, and that failed, right click and click "run as administrator".

    T
    Teri4444Author
    Participant
    March 17, 2013

    I don't remember seeing anything asking or directing me about locking. Should I reinstall and command "run as administrator" somehwere? I am sorry for my ingonorance. I've been isntalling Adobe software for 17 years and have never had this happen.

    Mylenium
    Mylenium
    Legend
    March 17, 2013

    That's most likely your security suite/ virus scanner. Provide more info and exact system specs. As a start, turn such tools off and/or create a rule that allows Adobe apps to run.

    Mylenium

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 17, 2013

    attach a screenshot of the error.

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