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Participant
May 3, 2013
Question

I just dowloaded the trial of elements 11 two days ago, but it says that trial has expired.

  • May 3, 2013
  • 2 replies
  • 360 views

I just dowloaded the trial of elements 11 two days ago, but it says that trial has expired.

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    2 replies

    kglad
    Community Expert
    Community Expert
    May 3, 2013

    pse may have detected a previous installation or maybe it just screwed up.

    in either case, there's nothing easy you can do to restart the trial on that computer.

    you can reformat your harddisk, use a new os harddisk or use a new computer to restart the trial.

    Ned Murphy
    Legend
    May 3, 2013

    I don't think there is much you can do about it, but here's a help document that might explain why it happened.

    Trial mode expires prematurely
    ------------------------------

    http://helpx.adobe.com/x-productkb/global/trial-software-expired-early.html