I just downloaded Adobe Acrobat and the installation keeps stopping and rolling back. How do I fix it?

Forum|Forum|10 years ago
November 11, 2015
1 reply
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I'm trying to download ad install adobe acrobat dc on my pc. I've tried twice and have been unable to complete the installation. I get a message saying "Error 28000. Installation Licensing Module has failed." There is a link to try possible workarounds and when I click OK the installation rolls back. I've looked at the workarounds but they're not very detailed and greek to me. Can anyone help?

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Correct answer kglad

uninstall all acrobat and reader versions.

clean per Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

restart your computer and reinstall acrobat.

if you continue to see a licensing error, Error: "Licensing has stopped working" | Windows