Participant

Answered

I just found out that I was double charged for a year

Forum|Forum|7 years ago
March 14, 2019
4 replies
810 views

I got double charged for more than a year and got charged every month even when I cancelled the plan. The best part is your support person is useless and rude, he/she hung up on me without giving me a solution. Can someone really help me with this?

This topic has been closed for replies.

Correct answer AxelMatt

This is a public forum, not the link to Adobe support and  we can't help with that specific problem

Please click the link below to contact Adobe staff to help

Be sure to remain signed in with your Adobe ID before accessing the link below

You must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

chanders59074988

Participating Frequently

Hi Penstein,

I have sent you a personal message, please check & respond so that I can follow up.

Regards,

Chandni

Nancy OShea

Community Expert

Why did you wait a year to report this? Most banks & credit cards have a 3 month limit on charge backs. If you don't report billing errors right away, chances are you won't be getting any refund.

Nancy O'Shea— Product User & Community Expert

AxelMatt

Correct answer

Community Expert

This is a public forum, not the link to Adobe support and  we can't help with that specific problem

Please click the link below to contact Adobe staff to help

Be sure to remain signed in with your Adobe ID before accessing the link below

You must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI

Abambo

Community Expert

The only real option you have is as Axel recommends. But I wonder how you look at your debits. I would have seen that probably very soon. (I must admit, that I once oversaw a recurrent, once a year charge with a provider charging legit variable amounts each month).

ABAMBO | Hard- and Software Engineer | Photographer

A

Anonymous

confirm that your credit card was actually charged the wrong amount. Review the transactions on your credit card statement or your online credit card accountand compare the amount to your receipt myprepaidcenter.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded