I just installed CC on my Macbook, but when I try to sign in, it freezes and reverts back to the original sign-in page like I entered nothing at all. This keeps happening no matter how many times I sign in. Help?

Forum|Forum|10 years ago
January 18, 2016
3 replies
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I've tried uninstalling and reinstalling, but the same thing happens. I also tried what I saw on the Adobe FAQ page, but nothing seems to work. It won't let me get past the sign-in page to actually install anything. Please, I really need this for my classes!

I have a Macbook Pro Retina (early 2015 model). If anyone thinks it may be the computer, let me know.

Creative Cloud

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Correct answer Pattie-F

If you still need assistance, you can contact our support staff directly, please see the following link: Contact Adobe Customer Care. For additional information, please see: FAQ: How can I contact Adobe for support?

Pattie-F

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I am moving this post to the Creative Cloud Download & Install forum

Pattie-FCorrect answer

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If you still need assistance, you can contact our support staff directly, please see the following link: Contact Adobe Customer Care. For additional information, please see: FAQ: How can I contact Adobe for support?