Skip to main content
E
eugenen92420820
Participant
February 25, 2016
Answered

I just purchased and downloaded Lightroom 6 application installer. Installation failed, siting problem - "Product is only supported in 64 bits machines", which evidently, mine is not. How do I rectify this problem, or howto "return" and cancell this

  • February 25, 2016
  • 2 replies
  • 530 views

Just purchased and downloaded Lightroom 6. Installation failed : " Product is only supported in 64 bits " machines, eviently mine is 32. Can this problem be rectified or should I "return"/cancelled purchase. If so, how do I proceed? Thank you.

    This topic has been closed for replies.
    Correct answer Anupriya Khare

    Please contact Adobe Support on Contact Customer Care

    2 replies

    Anupriya Khare
    Anupriya Khare
    Participating Frequently
    February 26, 2016

    You may also refer Return, cancel, or exchange an Adobe order

    Regards

    Anupriya Khare

    E
    eugenen92420820Author
    Participant
    February 26, 2016

    Thanks Anupriya, I went to "Return, cancel, or Exchange an Adobe order" to return the order and was not able to initiate a Return Request. Can you help?

    Anupriya Khare
    Anupriya KhareCorrect answer
    Participating Frequently
    February 29, 2016

    Please contact Adobe Support on Contact Customer Care

    Tanusree
    Tanusree
    Participating Frequently
    February 25, 2016

    Hi,

    Lightroom 6 is only supported in 64 bit machines, you can check the system requirements here at https://helpx.adobe.com/lightroom/system-requirements.html

    In order to Cancel you can contact our customer care at https://helpx.adobe.com/contact.html

    Regards,

    Tanusree Haldar

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices