I keep being prompted to validate my software license

Forum|Forum|12 years ago
January 21, 2014
1 reply
3611 views

I have tried those procedures without success. I am still getting "validating software license" ad infinitum.

I see that I have two installations of Photoshop CC in the creative cloud list of apps. Could that be the problem? How do I resolve that?

Creative Cloud

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Correct answer Jeffrey_A_Wright

I found the file and deleted it, but this is what I see in CC desktop. Sorry to keep beating the horse, but it's not quite dead yet.

The apps display still has Install next to Photoshop CC.

If it still is not listing properly WillKeff then completing the remaining steps in CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html will lead to a resolution.

Jeffrey_A_Wright

Legend

WillKeff can you please post a screen shot of the error and the double listing of the Creative Cloud application? Also which operating system are you using?

W

WillKeffAuthor

Participating Frequently

Here are the screen shots. I don't know whether it's relevant, but I have registered Ps CS3 and CS5.

This last one appears over and over.

Will

Jeffrey_A_Wright

Legend

Will I have edited your post as this a public forum. Please do not post screen shots of your serial numbers or e-mail address.

Is your Windows based computer on a managed network? If not can you please try implementing solution 2 in CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html.

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