I keep being told that I've been signed out and I need to sign in again

Forum|Forum|4 years ago
May 8, 2021
2 replies
720 views

I was trying to install Creative Cloud on my mac. Everything foes fine until when it's installing, the app closes and reopens and tells me that I've been signed out. I hit the sign-in button, but it just pops up again a few seconds later.

Please help!!!!

This topic has been closed for replies.

LittleRedAnt

Participant

Hi Sam,

I had the same issue. I uninstalled the CC app and reinstalled the new version. Worked first time. Maybe lucky, but all OK since.

Good luck if youre still trying to resolve.

Ant

John T Smith

Community Expert

Sign Out When Sign In https://community.adobe.com/t5/Get-Started/sign-in-help/td-p/6071780 may help
-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
-and 'looping' https://community.adobe.com/t5/Get-Started/Re-quot-Sign-in-Required-quot-Loop/td-p/6257463

S

Sam656Author

Participant

Thanks for those links, I followed the instructions on them but sadly they didn't fix the issue

Jeffrey_A_Wright

Legend

Sam, you currently have support case ADB-19325360-V2W2 opening and pending your response. Please use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to update the support case so assistance can be provided to resolve your connection errors.

Please be aware that the computer will need access to the servers and ports listed in https://helpx.adobe.com/enterprise/kb/network-endpoints.html to use the Photography plan.

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