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Participant
April 24, 2023
Question

i keep getting a error when i try and update so i uninstall lightroom and photoshop

  • April 24, 2023
  • 2 replies
  • 1288 views

this is the error i am getting 

 

windows can not find common files\adobe\adobe desktop common\elevation manager\adobe installer.exe'

This topic has been closed for replies.

2 replies

kglad
Community Expert
Community Expert
April 24, 2023

what's your os version?

which lightroom and photoshop versions are you trying to update?

Community Manager
April 24, 2023

Hi there,

 

Thank you for writing to us. Happy to help!

 

Kindly try to remove Adobe Application Manager using Cleaner tool and try to reinstall the product.

Clean your computer of cc files:

http://www.adobe.com/support/contact/cscleanertool.html

Reinstall the cc desktop app:

https://creative.adobe.com/products/creative-cloud.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain