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dv8kiwi
dv8kiwi
Inspiring
September 17, 2019
Question

I keep getting Activation Limit Reached becase of "Unknown Windows Device"

  • September 17, 2019
  • 4 replies
  • 722 views

When I start a CC app I keep getting Activation Limit Reached, even though I'm only using it on two devices. When I go Manage My Plan > Activated Devices there are 3 devices - My desktop and my laptop plus one other device: "Unknown Windows Device"

 

So whenever I deactivate it after a time it comes back again, and my apps get activation limit reached. this is extremely annoying. What's going on and how do I stop it?

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4 replies

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
September 17, 2019

Go here:

https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-redemption-codes_stillNeedHelp

and

    dv8kiwi
    dv8kiwiAuthor
    Inspiring
    September 18, 2019
    Thanks for trying but you're just telling me to contact Adobe? Why don't you just say that? I'm sorry but I don't see that as a helpful suggestion in a forum.
      Jeffrey_A_Wright
      Jeffrey_A_Wright
      Legend
      September 18, 2019
      Dv8kiwi, I am sorry but only our support team is able to assist with activation issues. The general public, which is responding on this discussion board, has no way to manage the activations for you.
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