Skip to main content
B
BillBittner
Participant
April 2, 2020
Question

I keep getting booted out of Creative Cloud

  • April 2, 2020
  • 2 replies
  • 3040 views

My first signs were that when I open one of my apps (Photoshop, InDesign, Premiere), the fonts I had activated are no longer available. But when I go to the font site, it shows that they are activated.

 

But then I open my Creative Cloud app and find I have to log in again. Then an hour later, I open an app, find the fonts gone, and open the CC app and find that I have to log in AGAIN.

This topic has been closed for replies.

2 replies

B
BillBittnerAuthor
Participant
April 2, 2020

Thanks for the directions. But it didn't work. And now it is signing off in less than a minute.

I'm going through the troubleshooting guide. I did try to uninstall CC. But it won't let me uninstall CC before I uninstall ALL CC programs.

[E-mail signature removed by moderator.]

 

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
April 2, 2020

Please don't use e-mail to reply to this public user-to-user forum unless you remove your e-mail signature.

For your protection, I have removed personal information from your last post.

 

===========
Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away!

 

Nancy O'Shea— Product User & Community Expert
Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
April 2, 2020

1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Failing that, see this troubleshooting guide.

https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

 

Nancy O'Shea— Product User & Community Expert
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices