I lost my Adobe Pack licences after I updated to macOS Catalina a

Question

Hi there

I kindly bring you an issue that curently I faced with my MacBook Air. I updated my OS last week with Catalina and after that I lost my Adobe Pack licenced. I bought my MacBook Air in Sri Lanka with inbuild Adobe Pack.

Could you please someone help me to come out from this issue ?

John T Smith · Answer

I don't know what you mean by Adobe pack, but the only help I have is below

For CS6 and earlier you may download ONLY if you bought direct from Adobe via download
-Log-in to your account https://account.adobe.com/products
--then click Order history on the left and the link to your order that shows on the right
--and finally click the link "Downloads and serial numbers" that will appear
-if you did not buy direct from Adobe via download you must find your original install
--if you have an Education or volume license you MUST use your original media
--the link for an Education or volume license download is not available at all
-if you bought a disc and don't have a drive you will need to buy an external USB drive
-if you bought a download from a 3rd party vendor you will need to contact that vendor

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded