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Participant
August 6, 2015
Question

I LOST THE 2ND OF MY (2) DOWN LOADS OF LR5 TO A VIRUS. HOW DO I GO BY GETTING A NEW DOWN LOAD?

  • August 6, 2015
  • 2 replies
  • 187 views

I LOST MY LR5 TO A VIRUS ON MY DESKTOP,& ADOBE "PER THE LISENCE AGREEMNET" ALLOWS (2) DOWNLOADS. HOW DO I CONTACT ADOBE

FOR A REISSUE OF A NEW DOWN LOAD OF LR5?

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    2 replies

    John Waller
    Community Expert
    Community Expert
    August 6, 2015
    mald0nAuthor
    Participant
    August 20, 2015

    Hello again, my wife had to do another clean install due to corrupt motherboard driver. I am having the problem you see on the attachment to this email. Can you please assist me again now that the computer has proper drivers and updates for my Windows 7 64 bit system. I installed from my original Photoshop disc. I have not utilized the lightroom link you sent me because of the Computer problem I was having with the motherboard driver, will it still work? The trbl now is with bridge not updating. This is CS5 extended and from what I understand, I should have the ability to update to version 6.7, but the error screen is showing why.Thank youMaldon Hopkins                       m.d.s_photos@sbcglobal.net

    Sheena Kaul
    Legend
    August 6, 2015

    Hi Maldon,

    Try Contact Customer Care

    Regards,

    Sheena

    mald0nAuthor
    Participant
    August 6, 2015

    hello patti:

    its been a nightmare attempting and mauvering to get help!  I tried customer care &  boy, stillget NO help...

                      maldon