If you are using Mac OS 10.7.4, your Creative Cloud apps may launch as trials. To resolve this please:Launch one of the problem Creative Cloud applications. On the Creative Cloud app trial screen, click License This Software.Sign in with your Adobe ID associated with your Creative Cloud membership. UPDATE: For more information, see: http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

Click the gears icon on the top right and click preferences.
Click the accounts tab.
Click Sign out. Then sign back in.
Run your Adobe programs. They should now start normally WITHOUT asking you for a serial number... Also, a notification on the bottom right of my windows came up after I started photoshop... saying to register my software (this never came up before and is optional).

D

DBX_Creative_Network

Participant

Nop... not working here.

I'm a Member of CC for the last 30hours, and all my apps are still in Trial mode

I'm using a iMac with OSX 10.8.3

B

behal_sarika

Participating Frequently

please see message# 49.

Try steps in this document: http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html for

If issue still persists, mention your adobe user id in your next post.

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DBX_Creative_Network

Participant

Thanks behal.sarika .. but the problem presists.

I can't Deactivate, because this is a clean install on a 2 day old mac.

But it keeps sending me to the "Serial Number" screen.

My Adobe ID is: <E-mail removed by Moderator>

Tnx

K

KDSProductions

Participant

I know this is an old thread but my experience maybe helpful to someone who had the same problem I did and was looking for answers....

I had the same issue as mentioned here, products downloading in trial and asking for a serial number when I try to activate. Confirmed my email, waited 3 days (as suggested in another post about sometimes it takes Adobe's servers time to issue SNs -- don't know why it would take that long but...) finally called Adobe. They looked at my account and noticed that I had not sent MYSELF an invite. Apparently, being the account admin does not automatatically make you a user...this step is not very clear in any of the documentation.

BTW, I am using Window's 7 PCs. Works great now that I got that figured out.

N

nancycbeach

Participant

Thank you !!!

C

cdavis818

Participant

Jeff ,

I too just got my subscription and got my welcome mail and verified my address - I am running 10.7.4. I have followed the steps in this thread, removed ALL cs5.5 software - rebooted - and same issue - started with JUST DW6 - then today (1 day later) PS6 asked for serial number. I have contacted support on line - they apparently should not be listed under the support section - as they are not aware of this issue (I have to point them to this site) and after 45 minutes of each time on line with them - they finally state that they are "not technically trained, and to call technical support" As I sit here with a 1 hour and 45 minute wait time (COMPLETELY UNACCEPTABLE) but I have no choice....

your thoughts?

Chauncey

Jeffrey_A_WrightAuthor

Legend

CDavis818 the issue listed here should be resolved at present. I would recommend you download the latest update to the Adobe Application Manager from http://www.adobe.com/downloads/. It is located in the bottom right hand corner of the page.

A

Anonymous

Adobe clearly has no intention of addressing this issue as evidenced by the telephone support person who hung up on me and the failure of anyone in this venue to offer any help. The forum indicates that this is a widespread issue. Is Adobe even making an attempt to support these obvious problems with Creative Cloud?

Jeffrey_A_WrightAuthor

Legend

Garycsan which operating system are you using? Is it 10.7.4? If so have you tried the steps listed in this thread? If not I will be happy to branch off your discussion to a new thread.

X

XR21

Known Participant

Jeff I have tryed everythinh and it's still the same !!

Here is today screen !!! We have the time I have 8 years of evaluation time left !!

to bad it came back to 26 two hours later !!

P

PJ Artiles

Participating Frequently

It doesn't work. All I get is to put a License Number. I'm using Mac OS X 10.7.4.

Jeffrey_A_WrightAuthor

Legend

For new posters to this thread please try the steps offered including the associated links to the other message threads regarding this issue.

MindofDesign are you continuing to experience difficulties after activating under the newly created administrator account?

X

XR21

Known Participant

Those steps ???

1. Launch the application which says you are in trial mode.

2. On the Creative Cloud application trial screen, click on "License this Software".

3. Sign in with your Adobe ID associated with your Creative Cloud membership.

Yes I explain that I license again and again ... problem is that i have to be online to do that.

X

XR21

Known Participant

I have bought a CC 1 year licence. Received mail from adobe. Bank account billed.

Running Macos 1,7,3.

Quite every time I start Photoshop CS 6 it says that the CC trial period has expired (I installed CS6 premium from trial a few days before CC was activated)

It ask to connect oline to activate - then it activate properly but again next time I open ask for activation.But if I am not online it's not working !!!!

Each time i try to use camera Raw from bridge (command + R ) it says that a proper software needs to be activated before so I can't do batch processing but if I try to open one raw image in photoshop from bridge it opens camera Raw then opens properly in Photoshop CS6.

Is there a link between the two problem ?? why ask for activation every time ? how to use Camera Raw ? How to work ofline????

MoD_Andy

Participating Frequently

Yep...I do steps 1, 2 and 3 everytime. Today PS asked, yesterday twice ID asked and once for Ill....clicking the License This Software button shows me signed in already.

Jeffrey_A_WrightAuthor

Legend

MindofDesign are you using Mac OS 10.7.4 as well? Have you tried running under a newly created administrator account to see if your difficulties continue?

S

SLD_OBF

Participating Frequently

BTW: Clicking "buy" button (at least in german version) brings you directly to the Adobe online store - and not to a screen where it might be possible to enter Adobe ID

Jeffrey_A_WrightAuthor

Legend

RADEBAR please see http://forums.adobe.com/message/4398621#4398621 for more information regarding this.

S

SLD_OBF

Participating Frequently

Jeff, thanks for the quick reply - just logged back into my CC account and was surprised that all the apps have been back again to "download in trial mode" - logging out and back in again - apps are back to "download".

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