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faye438438
Participant
July 16, 2015
Answered

I'm a trial user now, but I need to re-download the apps which I'm using everyday. I'm going to buy the Creative Cloud now, will I have the same problem again?

  • July 16, 2015
  • 2 replies
  • 176 views

I'm a trial user now, but I need to re-download the apps which I'm using everyday. I'm going to buy the Creative Cloud now, will I have the same problem again?

This topic has been closed for replies.
Correct answer Sheena Kaul

Like this, Please help....


It says Error 16; please refer: Configuration error | CC, CS

2 replies

Sheena Kaul
Legend
July 16, 2015

Hi Faye,

You need not install the apps again once you start the subscription for Adobe CC.

Just sign back into the CC app.

Refer: Sign in and sign out to activate Creative Cloud apps

Regards,

Sheena

Deepak V12300885
Adobe Employee
Adobe Employee
July 16, 2015

Hi,

You don't need to reinstall the application after purchasing the creative cloud.

Trial application can be activated . Please refer to the below link -

Sign in and sign out to activate Creative Cloud apps.


Hope this helps.


Regards,

Deepak Verma


faye438438
Participant
July 16, 2015

Hi Sheena,

I did it too. But when I sign back into the CC app, a mistake box will pop out, and advises that there is a problem with my Creative Cloud. And I need to download again.

Sheena Kaul
Legend
July 16, 2015

Faye can you please post a screenshot of the same?