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Question

I'm getting an incompatible error in apps

Forum|Forum|3 years ago
December 2, 2022
2 replies
4123 views

I get the error that all Adobe programs are not compatible. I am using the latest version of Windows 10.

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John T Smith

Community Expert

>I am using the latest version of Windows 10

Exactly what does that mean? As an actual version, not just 'latest'

I have read some recent messages that version 22H2 is causing problems

K

Kürşad2385463751iqAuthor

Known Participant

I get this error

Peru Bob

Community Expert

Please answer the questions asked by kglad.

Can you translate the error message to English for us?

kglad

Community Expert

when do you see that error?

did you make any changes to anything adobe or your os?

embed a screenshot of that error.

K

Kürşad2385463751iqAuthor

Known Participant

I installed the Creative Cloud application not on the disk with windows, but on the other, could it be related?

kglad

Community Expert

the cc desktop app MUST be installed on your c drive with windows, or you're going to see something crazy like that screenshot. but just to make sure:

the cc apps can be installed on the non-root of a non-removable hard drive, not necessarily the c drive.

did you mean to say the apps are on another drive, or did you actually mean the cc desktop app is installed on another drive??

if the cc desktop app is installed on the non-c drive,

1. how did you even do that?

and

2. you're going to need to uninstall it. does windows show it's uninstallable? (don't do that, yet).

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