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Participant
May 21, 2022
Question

I'm moving to the U.S.

  • May 21, 2022
  • 2 replies
  • 148 views

How can I switch my German subscription to American? I'm in the Air Force and have orders to move, and want to keep/upgrade but switch to U.S. store. How can I do this?

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2 replies

John T Smith
Community Expert
Community Expert
May 21, 2022

I think that a new address requires a new account, but I'm not sure

 

Try this... Manage your cloud plan https://helpx.adobe.com/manage-account.html
Change plan https://helpx.adobe.com/manage-account/using/change-plan.html

 

OR

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Participant
May 21, 2022

Just looking for some guidance on what to do. It looks like if I try to cancel, they will early terminate charge me for the price of a month of a new subscription... any way to honor current customers who are serving but are forced to move?

kglad
Community Expert
Community Expert
May 22, 2022

The country associated with your adobe id must match the store you purchase from and must match the payment address.

 

otherwise, change what's necessary (and especially check the first link to change your country):

 

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

 

change credit card and/or billing address, Update credit card and billing address (adobe.com)

 

change currency - https://forums.adobe.com/thread/1999694

 

change store - http://www.adobe.com/store_selector/storeselector.html

 

change adobe.com website language - https://forums.adobe.com/thread/1999693