I'm not recieving what im paying for.

Forum|Forum|9 months ago
April 6, 2025
2 replies
186 views

I recently bought the student plan on the 3/4/25, however I am still not recieving my purchased app. I was confused as I have the billing receipt and the statement within my banking app. However I interacted with the virtual assistant and they state that I have no plan on my account. What do I do?

kglad

Community Expert

https://helpx.adobe.com/enterprise/using/manage-adobe-profiles.html

kglad

Community Expert

what's your account show, https://account.adobe.com

Kanikas

Community Manager

Hi Max,

We are here to help you. I see that you have 3 types of profile under the same email id that you are using with this community. You have a Creative Cloud All apps plan under your personal profile. Please sign out of your account and while signing back in, please select personal profile. Please refer to this article for help:https://adobe.ly/42m4TIX.

Thanks
^KS

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