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Celestial_friendship98A4
Celestial_friendship98A4
Participant
November 17, 2015
Answered

I'm not subscribed?!

  • November 17, 2015
  • 1 reply
  • 304 views

So I'm a student at Sheridan and I had a free subscription to all the programs offered by Adobe for a year. It expired and I renewed it by paying the 20 dollars for the entire year, but when I try to log on and use the programs, it says I'm not subscribed. Does anyone know why?

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Correct answer Anupriya Khare

Please contact Adobe Support on Contact Customer Care

1 reply

Anupriya Khare
Anupriya Khare
Participating Frequently
November 17, 2015

Please refer to the links below.

Also please ensure that you are using the right adobe ID to sign in.

Hope this will help you.

Regards,

Anupriya Khare

Celestial_friendship98A4
Celestial_friendship98A4Author
Participant
November 18, 2015

Hello there,

I appreciate you trying to help me.

So I've checked to see whether or not my account plan is active and it is.

I've deleted all the programs uninstalled Adobe cloud, signed out signed back in and nothing is working it still says my trial has expired.

Another thing to note too is that they're charging me every month regular price for the programs even though the student plan is 20 dollars for the entire year. I don't get it. I'm starting to get really frustrated.

Once again I appreciate you trying to help me.

Anupriya Khare
Anupriya KhareCorrect answer
Participating Frequently
November 19, 2015

Please contact Adobe Support on Contact Customer Care

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