I'm paying for adobe app but i can't login for a week nobody helped me what can i do.

At the moment I'm paying for adobe extension builder

but a few days ago I couldn't login so asked for the help but adobe said 

"they can't help me but if i post message to the forum i can get a help soon"

i waited until now but i didn't get any response from the forum.

please tell me what is going on.

i'm ugent.

answer me please.

solve my issue please.

bye.