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Participant
January 18, 2016
Answered

I'm the original buyer of Creative Suite Premium. It still meets my needs but won't re-install after I upgraded my box to Win 10. Win 10 isn't the issue, and my Adobe customer profile says the product is registered. Adobe just won't let me activate i

  • January 18, 2016
  • 2 replies
  • 238 views

I'm the original buyer of Creative Suite Premium. It still meets my needs but won't re-install after I upgraded my box to Win 10. Win 10 isn't the issue, and my Adobe customer profile says the product is registered. Adobe just won't let me activate it. Can you help?

This topic has been closed for replies.
Correct answer John Waller

If you're referring to the original Creative Suite (CS1) then that activation server was shut down by Adobe a few years ago.

The only way to re-install now is to download a new, non-activation version of CS2 (applies to CS1 owners too).

Error: "Activation Server Unavailable" | CS2, Acrobat 7, Audition 3

Install then enter the new, non-activation serial number provided at that link (column next to download link). Your existing serial number will no longer work.

2 replies

John T Smith
Community Expert
Community Expert
January 18, 2016

You also MAY need to do as below to install and/or run old programs in Windows 10... works for some, not for others

-http://www.tenforums.com/tutorials/15523-compatibility-mode-settings-apps-change-windows-10-a.html

Participant
January 18, 2016

It originally came with phone activation--which Adobe has turned off. And Internet activation says The Activation system is not available. Help Adobe?

John Waller
Community Expert
John WallerCommunity ExpertCorrect answer
Community Expert
January 18, 2016

If you're referring to the original Creative Suite (CS1) then that activation server was shut down by Adobe a few years ago.

The only way to re-install now is to download a new, non-activation version of CS2 (applies to CS1 owners too).

Error: "Activation Server Unavailable" | CS2, Acrobat 7, Audition 3

Install then enter the new, non-activation serial number provided at that link (column next to download link). Your existing serial number will no longer work.