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March 31, 2016
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I'm trying to download Illustrator on my computer. I received the following error message:

  • March 31, 2016
  • 1 reply
  • 310 views

I just received a new computer and tried to download Illustrator using the CD that I have.  I was able to successfully download Photoshop from the CD, but when I tried to get Illustrator to download I received the following error message:

Exit Code: 7

------------------------------------- Summary --------------------------------------

- 1 fatal error(s), 2 error(s), 3 warning(s)

 

WARNING: OS requirements not met for {694213D7-1E0E-4C8F-B822-E2E3680C0FCE}

 

WARNING: Display requirements not met for {9B97EC91-B3FD-4BFF-88FC-5345A26AC2E7}

 

WARNING: Display requirements not met for {AE29D445-8164-4CD1-8824-FCE85C0BB179}

ERROR: Found payload conflicts and errors:

 

ERROR:  - Adobe Photoshop CS5 Core_x64 depends on Required Common Fonts Installation x64 to be installed.

 

FATAL ERROR: Conflicts were found in the selected payloads. Halting installation.

Any suggestions on how to fix this or why this error occurred?

Thank you!

 

    This topic has been closed for replies.
    Correct answer Ned Murphy

    Exit Code: 6, Exit Code: 7 Installation Errors - http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html

    Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to review your installation logs

    1 reply

    Ned Murphy
    Ned MurphyCorrect answer
    Legend
    March 31, 2016

    Exit Code: 6, Exit Code: 7 Installation Errors - http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html

    Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to review your installation logs