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1923ruthf
1923ruthf
Participant
February 5, 2019
Answered

I'm trying to install the individual applications and my password isn't accepted.

My Adobe log in credentials aren't accepted.

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    John T Smith
    John T SmithCorrect answer
    Community Expert
    February 5, 2019

    You need to provide computer information when you ask a question

    When you are installing or updating on a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password https://forums.adobe.com/thread/2139902

    -also https://support.apple.com/en-us/HT201609

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    4 replies

    DIMITRIS305692612qkf
    Participant
    June 18, 2023

    After downloading the application on my iMac and after entering my personal password on the machine, the application gives me the message that there was an error in the download, even though I changed the user account on my computer, I could not activate the application

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 18, 2023

    @DIMITRIS305692612qkf 

     

    contact that vendor though they have poor trust ratings, appear to sell illegal adobe software and are not in the list of authorized adobe resellers. ie, you were probably conned.

     

    https://www.scam-detector.com/validator/instant-key-com-review/

     

    in the future, purchase directly from adobe if it's available in your country. otherwise, use authorized vendors, http://adobedealreg.force.com/PartnerSearch?lang=en

     

     

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    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    February 5, 2019

    You need to provide computer information when you ask a question

    When you are installing or updating on a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password https://forums.adobe.com/thread/2139902

    -also https://support.apple.com/en-us/HT201609

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    1923ruthf
    1923ruthfAuthor
    Participant
    February 5, 2019

    Thank you. I could not find this answer. Much appreciated.

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