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Participating Frequently
March 19, 2016
Answered

I'm trying to redownload my Lightroom 5 from a disc that i purchased but it said error 1335. I was wondering if I have proof of purchase if I can try downloading it from the adobe site.

  • March 19, 2016
  • 3 replies
  • 286 views

‌I'm trying to redownload my Lightroom 5 from a disc that i purchased but it said error 1335. I was wondering if I have proof of purchase if I can try downloading it from the adobe site.

    This topic has been closed for replies.
    Correct answer kglad

    you installed the 30 day trial.

    click help and look for something like activate or sign in.

    3 replies

    Govardhan.V
    Participating Frequently
    March 19, 2016

    Error 1335 is an installation media source error .

    You may download LR 5 from below link and try to install :

    Install Photoshop Lightroom

    Participating Frequently
    March 19, 2016

    I downloaded the program but it didn't ask for my serial number. Is there a reason?

    Sent from my iPhone

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    March 19, 2016

    you installed the 30 day trial.

    click help and look for something like activate or sign in.

    John T Smith
    Community Expert
    Community Expert
    March 19, 2016

    You may download anything you want... you may only install with a serial number

    Download & Install instructions https://forums.adobe.com/thread/2003339 may help

    -includes a way to go to a page to download Adobe programs if you don't have a disc or drive

    -Cloud desktop http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html

    -Cloud Getting Started https://helpx.adobe.com/creative-cloud.html

    -you will need to enter your original serial number during install for non-Cloud programs

    -or kglad links in reply #1 here https://forums.adobe.com/thread/2081216 may help

    Also go to https://forums.adobe.com/community/creative_cloud/creative_cloud_faq

    kglad
    Community Expert
    Community Expert
    March 19, 2016

    Downloadable installation files available:

    Download and installation help for Adobe links

    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.