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Participant
April 15, 2015
Answered

I'm trying to reinstall Photoshop CS4

  • April 15, 2015
  • 1 reply
  • 521 views

I'm trying to reinstall Photoshop CS4 after I had a computer repair. I have my key and I downloaded the 2 files on the adobe dl page for CS4, There's a _LS1 file of 1,200 KB and a larger _LS2.7z file of 796M.  But when I double-click on the LS1 files, which says it's an application, I get an error message that says I need the 'other file', to download the 'other file' and make sure it's in the same directory. But I do have both LS1 and LS2.7z files in the same directory. Any suggestions?  Do I need something to extract the files?

Thanks in advance!

Jane

    This topic has been closed for replies.
    Correct answer kglad

    they're not matching files.  ie, you have the archive for a different (like the japanese) ps cs4.

    retry.

    Downloadable installation files available:

    Download and installation help for Adobe links

    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

    1 reply

    kglad
    Community Expert
    Community Expert
    April 15, 2015

    no, you don't need to explicitly extract the 7z.  the exe will do that when you get the correct file.

    ie, download the exe and the match 7z.

    if you think you've already done that attach a screenshot showing both files (names and extensions) and their file sizes.

    Participant
    April 15, 2015

    Yes, I do have both files. Image attached.

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    April 15, 2015

    they're not matching files.  ie, you have the archive for a different (like the japanese) ps cs4.

    retry.

    Downloadable installation files available:

    Download and installation help for Adobe links

    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.