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December 7, 2015
Answered

I'm trying to update creative cloud i received error 1- tried to uninstall but the app won't uninstall

  • December 7, 2015
  • 1 reply
  • 183 views

and gives "you have apps that require creative cloud", although I uninstalled all of them.

time consuming as hell i can't get anything done pleas replay quickly.

This topic has been closed for replies.
Correct answer Govardhan.V

Follow below steps and check :

Uninstall Adobe Creative Cloud application .

If you face any issue Try CC Uninstaller :

Creative Cloud Help | Uninstall the Creative Cloud desktop app

After removing Adobe Creative Cloud apps, follow below steps:

Step 1 :

Open C:drive and navigate to C:\Program Files (x86)\ " Common Files" \Adobe.

Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

Step 2:

Navigate to C:\Program Files (x86)\Adobe.

Open Adobe folder and if present delete Adobe Creative Cloud folder. [**important]

Step 3 :

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

appdata

Then navigate to Local>Adobe.

Open Adobe folder and delete folders named AAMUpdater and OOBE.


Step 4:

Disable Anti-Virus and Firewall temporarily.



Step 5 :

Make sure Adobe Creative Cloud is not listed under Control Panel > Program and Features. list.

Then download and install Adobe Creative Cloud application and check.

https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/CreativeCloudSet-Up.exe

1 reply

Govardhan.V
Govardhan.VCorrect answer
Participating Frequently
December 7, 2015

Follow below steps and check :

Uninstall Adobe Creative Cloud application .

If you face any issue Try CC Uninstaller :

Creative Cloud Help | Uninstall the Creative Cloud desktop app

After removing Adobe Creative Cloud apps, follow below steps:

Step 1 :

Open C:drive and navigate to C:\Program Files (x86)\ " Common Files" \Adobe.

Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

Step 2:

Navigate to C:\Program Files (x86)\Adobe.

Open Adobe folder and if present delete Adobe Creative Cloud folder. [**important]

Step 3 :

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

appdata

Then navigate to Local>Adobe.

Open Adobe folder and delete folders named AAMUpdater and OOBE.


Step 4:

Disable Anti-Virus and Firewall temporarily.



Step 5 :

Make sure Adobe Creative Cloud is not listed under Control Panel > Program and Features. list.

Then download and install Adobe Creative Cloud application and check.

https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/CreativeCloudSet-Up.exe