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luisam31606230
luisam31606230
Participant
July 26, 2015
Answered

I'm unable ro install Elements 13 - tells me I must be connected to internet and I am.

  • July 26, 2015
  • 3 replies
  • 269 views

I downloaded trial version on 6/18/2015 - deleted it once the time was up, bought the software (DVD) and can't install. What am I missing here? Very frustrating.  Went to customer support and got directed to this forum.

    This topic has been closed for replies.
    Correct answer luisam31606230

    Thank you for your recommendations. I finally got it installed...Problem was my Norton "Smart Firewall". Once disabled, uploading was a breeze. Up and running now.

    3 replies

    luisam31606230
    luisam31606230AuthorCorrect answer
    Participant
    July 26, 2015

    Thank you for your recommendations. I finally got it installed...Problem was my Norton "Smart Firewall". Once disabled, uploading was a breeze. Up and running now.

    Atul_Saini
    Atul_Saini
    Legend
    July 27, 2015

    Thanks for sharing the resolution.

    luisam31606230
    luisam31606230Author
    Participant
    July 26, 2015

    I am using Windows 7, 64-bit The DVD has a label on the jacket, but not nearly as long as the numbers required for registering it. Box contains both Windows and MAC DVDs. I purchased it at Costco.

    Atul_Saini
    Atul_Saini
    Legend
    July 26, 2015

    Which OS version are you using? Please try to copy the installer from DVD to the local machine and then try to install it.

    You may try to Download Photoshop Elements products | 13, 12, 11, 10 and install it.

    Meanwhile, kindly try Network and connectivity troubleshooting mentioned on : Error downloading or updating Adobe Creative Cloud apps

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