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павелс49582056
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October 19, 2017
Answered

I missed my payment time, what can i do now?

  • October 19, 2017
  • 1 reply
  • 1282 views

I expected some problemes with my credit card, and  miss payment time to pay for Photoshop and Lightroom. Once a month automatic payment is made to Digital River according to my subscription plan, but this time the payment was missed and Creative Cloud swiched me to the free trial period. Can you help me how can i restor my previos subscription plan?

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Correct answer Kanikas

Hi павелс49582056,

Sorry for a late response!

I see you have an Adobe account under the same ID as with forums. The subscription under this ID has been canceled.

If it's because of the payment issue, kindly Contact Customer Care for help and support.

Thanks

Kanika

1 reply

Kanikas
KanikasCorrect answer
Legend
October 23, 2017

Hi павелс49582056,

Sorry for a late response!

I see you have an Adobe account under the same ID as with forums. The subscription under this ID has been canceled.

If it's because of the payment issue, kindly Contact Customer Care for help and support.

Thanks

Kanika

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